Contact us

How can we help?

We make it easy to get more information and make changes to your account online. If you can’t see what you need, you can start a live chat or call us.

Happy holidays! This festive season, we've reduced our member centre opening hours. Learn more.

We've reduced our member centre opening hours during the festive season. See dates and times below.

Date	Brisbane City	Birtinya
Mon Dec 23rd	8:30am– 4:30pm	Closed
Tue Dec 24th	8:30am– 4:30pm	Closed
Wed Dec 25th	Closed	Closed
Thu Dec 26th	Closed	Closed
Fri Dec 27th	Closed	Closed
Mon Dec 30th	8:30am– 4:30pm	Closed
Tue Dec 31st	8:30am– 4:30pm	Closed
Wed Jan 1st	Closed	Closed
Thu Jan 2nd	8:30am– 4:30pm	Closed
Fri Jan 3rd	8:30am– 4:30pm	Closed

Upload or post a form

If you have a form to submit, you can send it to us online or use our postal address.

General account enquiries

Find your member number, get help logging in, manage your investments, and more.

Fund details

Get our USI, ABN, and letter of compliance, or send your ART account details to employers.

Withdraw your super

Set up your Income account payments, make a withdrawal, or apply for early access to your super.

FAQs

Find answers to the questions we get asked the most.

Claim a tax deduction

If you add after-tax money to your super, you might be able to claim a tax deduction for it.

Manage your account

Update your details online

Change your account details including address, email, or phone number in Member Online.

Insurance

Find out what you need to know to make a claim, check, or manage your insurance.

Add to your super

Add to your super using BPAY, learn how to set up regular payments, or find and combine super accounts.

Want to speak to someone?

Our contact centres are closed for all national public holidays this festive season, and will close at 5pm AEST on 24 and 31 Dec 2024.

We’re available to speak by phone or live chat between 7:00am–7:30pm AEST Monday to Friday.

Call 13 11 84

Talk to our friendly team

Start a live chat

Click the icon in the bottom right corner to start a live chat.

Visit us

Ground Floor, 266 George St, Brisbane City
Map and visitor info

Sunshine Coast University Hospital, Ground Floor, Main Hospital Building,
6 Doherty Street
Birtinya

Need help finding us?

View our holiday hours

Postal address

Australian Retirement Trust
GPO Box 2924
Brisbane QLD 4001

Get help with your call

International calls

When overseas +61 7 3516 1009

Deaf or hearing impaired

Use the National Relay Service (NRS) by calling 1300 555 727 and ask for 13 11 84.

Translation or interpreter

Call our translation service on 13 14 50 – and say your language at the prompt.

What else can we do for you?

Formal complaints

Employer support

Adviser support

Send us an email

Main region