Super Savings Client transfer FAQs

We understand that things in your business might change, and we’re here to support you when they do. We have a team dedicated to helping licensees, practices and advisers when changes occur.

Client Transfers are available for member accounts held in the Super Savings product offering.

Australian Retirement Trust can assist in the following circumstances:

1. If the member is still receiving advice services from a replacement adviser working for the same practice and AFS Licensee; or
2. If the member is still receiving advice services from the same adviser, either at a new practice or under a new AFS Licensee.

A member will not be required to take any action in either of the above scenarios. Australian Retirement Trust will be able to reinstate existing member consents, in bulk, so long as we receive the necessary documentation from the relevant AFS Licensee.

If you have moved to a new AFS Licensee, Australian Retirement Trust can assist in the bulk transfer of your authorities and/or advice fees.

For Australian Retirement Trust to transfer authorities and/or advice fees you must have been registered with Australian Retirement Trust (the equivalent of having an adviser code) at the time of your AFS Licensee change.

Once you have changed AFS Licensee, and your relationship with your new AFS Licensee appears in the ASIC Financial Adviser Register, please ensure you re-register as a financial adviser with us under your new AFS Licensee. This can be done via our website.

We also require some documentation from your previous and current AFSL:

1. a release letter; and
2. an acceptance letter.

Your release letter is required to contain acknowledgements by your previous AFS Licensee that it relinquishes all responsibility for the financial advice and financial advice services provided to the Australian Retirement Trust member by you.

Your acceptance letter is required to contain acknowledgements by your new AFS Licensee that it accepts all future responsibility for the financial advice and financial advice services provided to the Australian Retirement Trust member by you.

If you are wanting to transfer authorities and/or advice fees between two financial advisers within the same practice, we can also help.

To transfer authorities and/or advice fees both advisers must be registered with Australian Retirement Trust. Adviser registrations can be completed via our website.

To organise the transfer of authorities and/or advice fees, please reach out to our team at client_transfers@art.com.au