Here are some things we do to protect your super against identity fraud:
- If you call us, we’ll ask you some questions so that we can confirm who you are.
- We’ll also call you if we’re suspicious about your account activity. For example, if you've asked us for a benefit payment or submitted a transfer request.
- When we write to you, we won’t include unnecessary personal information, such as your date of birth.
- We monitor benefit payment and transfer requests to detect any that may be fraudulent, and we train our people to identify potential fraudulent requests and activity.
- We have security measures in place to reduce the risk of unauthorised access to confidential data and documents.
- We have strict proof of identity measures in place.
We’ll never contact you to ask for your super account login details. You should never share your super account or myGov login details with anyone who contacts you.
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How you can keep your super account safe
Want to add an extra layer of security to your account?
Try our multi-factor authentication (MFA) feature in Member Online. Once you've set it up, you'll need to enter a code every time you log in to your account. You can add this extra layer of protection by turning on MFA in Member Online. Go to Profile and then select Login and security.
As well as the things we do to protect your account, here are some easy things you can do to help prevent identity fraud.
- Always keep your account login details secret and don’t share these with anyone. Use a strong password or pass-phrase for your account – and don’t reuse the same password for anything else. Consider using a password management tool to generate and store your secure passwords.
- Sometimes we need to phone our members – when we do, we’ll never ask you for your passwords. So if you receive a phone call from someone claiming to work for us that makes you suspicious, contact us first to confirm the call was legitimate before giving out any information.
- Keep an eye out for your annual statement, and monitor your account regularly via Member Online or our app. If you notice any unexpected changes to your account, or we let you know of a change to your details that you didn’t authorise, contact us.
- Contact us if any of your personal documents like your passport or driver’s licence are lost or stolen, your phone is stolen, or your computer/email account has been compromised.
- Keep your hard copy annual statements and other personal documents in a secure location and destroy or shred any unnecessary documents that contain your personal information.
- Take steps to protect your phone and email accounts. For example, secure your phone by enforcing a password, PIN or fingerprint scan to unlock, and enable multi-factor authentication on your email account .
We’re serious about keeping your super safe and have security in place to protect your accounts. By working together, we can reduce the likelihood of fraud.
Find out more about password security and spotting scams. You can contact us if you have any concerns or questions.