You need to use multi-factor authentication (MFA) to access your account
We've added an extra layer of security to your account using multi-factor authentication (MFA). You're probably using it on some of your other important accounts already, like banking, email, and social media.
MFA has been available to ART members for some time now. But we recently made changes that mean you'll now need to use MFA to access your account in Member Online or the app.
Check your details are up to date
We recommend checking the email and mobile details you've given us are still up to date. You can review these anytime in your profile page in Member Online.
It's another way you can protect your super. This'll also make it easier to use your account with MFA.
What is MFA?
MFA is a security measure that requires 2 or more ways of proving your identity before you can access your account. It creates an extra checkpoint after your password for you to prove it's really you.
How MFA works
If you're using Member Online in a web browser, you'll need both your password and a one-time security code to access your account every time you log in.
If you're using the app, we'll send you a code to verify your device the first time you log in to the app. After that, you generally won't need to enter a code when you log in, unless something changes on your device (for example, you reinstall the app).
Other ways we protect your super
We have multiple security measures in place to help keep your super account safe and help you to protect yourself from scams.
Here’s what you can expect from us:
If you call us, we’ll ask you some questions so that we can verify your identity.
We’ll call you if we’re suspicious about account activity such as a benefit payment or transfer request.
When we write to you, we won’t include unnecessary personal information such as your date of birth.
We monitor benefit payment and transfer requests to detect any that may be fraudulent.
We have security measures in place to help reduce the risk of unauthorised access to confidential data and documents.
We have proof of identity measures in place.
