We're here to help
We understand that losing someone can be one of the most difficult times in your life. We're here to make applying for their death benefit as straightforward as possible.
What's a death benefit?
A death benefit is made up of a person's superannuation account balance, and any insurance cover they may have had at the time of death. It must be paid out by the super fund.
You might be eligible to claim a death claim if you're considered a 'dependant' of the person who died.
Death benefit claim steps
Contact us
Documents and forms
Claim assessment
Claim outcome
Payment
Contact us
Let us know you want to claim a death benefit from an ART member so can start the death claim process. There are 2 ways to do this.
Submit the online form
If you want to begin the process online, use the form on this page.
Let us know by phone
If you'd prefer, you can call us instead.
Prepare your documents
You’ll be assigned a dedicated case manager who'll guide you through the process of making a death claim. If you've submitted the form online, you'll get a response in 1-2 business days.
We'll also send you a claims pack. Please take some time to carefully read this and complete all the forms. If you need help filling out your forms, contact us.
What you’ll need to provide:
You need to give us a certified copy of the death certificate of the deceased member, and in most cases, a certified copy of their identity as well. This can include:
- Drivers licence
- Passport
- Proof of age card
- Birth certificate.
Processing your claim
Once you've provided all the forms and documents we need, we'll begin processing the claim. Generally, expect it to take up to 3 months to process a straightforward death claim, and up to 6 months for a more complicated one. Your claims manager will let you know how your claim is progressing and if we need any additional documents.
If the deceased member had insurance cover when they died, we'll also submit an insurance claim to the insurer for assessment. For more information about the claims process, download our guide.
FAQs about death claims
Are you a First Nations person?
Please let your case manager know if you're an Aboriginal or Torres Strait Islander person, so we can better support you through the claims process. We offer language assistance and have different ways you can prove your identity if you don't have ID, such as getting a statement from a community elder.
