Main region

Contact us

How can we help?

We make it easy to get more information and make changes to your account online. If you can’t see what you need, you can start a live chat or call us.

Upload or post a form

If you have a form to submit, you can send it to us online or use our postal address.
General account enquiries

Find your member number, get help logging in, manage your investments, and more.
Fund details

Get our USI, ABN, and letter of compliance, or send your ART account details to employers.
Withdraw your super

Set up your Income account payments, make a withdrawal, or apply for early access to your super.
FAQs

Find answers to the questions we get asked the most.

Claim a tax deduction

If you add after-tax money to your super, you might be able to claim a tax deduction for it.

Upload or post a form

If you have a form to submit, you can send it to us online or use our postal address.
Withdraw your super

Set up your Income account payments, make a withdrawal, or apply for early access to your super.
Changing jobs

Get our USI, ABN, and letter of compliance, or send your ART account details to employers.
Add to your super

Grow your super with a one-off payment, salary sacrifice, or find and combine your super accounts.

Claim a tax deduction

If you pay after-tax money to your super, you might be able to claim a tax deduction for it.

General account enquiries

Find your member number, and check or change your insurance, investments, or beneficiaries.

Want to speak to someone?

We’re available to speak by phone or live chat between 7:00am–7:30pm AEST Monday to Friday. 

Call 13 11 84

Talk to our friendly team

Start a live chat

Click the icon in the bottom right corner to start a live chat.

Visit us

Ground Floor, 266 George St, Brisbane City
Map and visitor info

Sunshine Coast University Hospital, Ground Floor, Main Hospital Building,
6 Doherty Street
Birtinya

Need help finding us?

Postal address

Australian Retirement Trust
GPO Box 2924
Brisbane QLD 4001

Get help with your call
International calls

When overseas +61 7 3516 1009

Deaf or hearing impaired

Use the National Relay Service (NRS) by calling 1300 555 727 and ask for 13 11 84.

Translation or interpreter

Call our translation service on 13 14 50 – and say your language at the prompt.

What else can we do for you?

Formal complaints

Employer support

Adviser support

Send us an email